Why rent with us
Our professional and knowledgeable team is committed to providing a personal service where we aim to exceed your expectations. We work within a strict code of practice and unlike the majority of our local competitors we are members of ARLA (Association of Residential Lettings Agents) - in fact - one of our partners, Ian Gardiner, is the regional representative for the organisation. ARLA is a professional body which is dedicated to protecting consumers by improving standards and professionalism within the lettings industry. Both our partners have undertaken and passed the ARLA examination and are kept up-to-date with the very latest legislation. Most importantly our client accounts are independently audited to comply with ARLA regulations and our client money is protected with ARLA’s client money protection scheme. All of this adds up to a service you can rely on for complete security.
We are totally committed to ensuring our Landlords and Tenants have a hassle free and enjoyable letting experience. Every member of staff attends an extensive induction programme to the industry and we make sure this training is refreshed throughout their careers. Of course, this means you can always expect the very highest levels of service and professionalism from every member of our team.
Our commitment to providing all round good service is reinforced by a team of good local contractors and service suppliers who are dedicated to providing help and support for our valued customers. We are always ready to listen and welcome your feedback to ensure we can improve our service to you.
Tenants Deposit Scheme
GARDINER RESIDENTIAL subscribes to the Tenants Deposit Scheme (TDS) which is administered by mydeposits.co.uk. The TDS scheme is there to resolve disputes over the apportionment and settlement of deposits following the end of a tenancy. When the letting agent is holding the deposit but cannot negotiate a settlement between landlord and tenant, all details of the dispute, along with the amount of deposit money that cannot be settled, will be sent to the adjudicator for the Scheme. This will then be subject to expert third party adjudication and the apportioning of deposit money. This scheme applies only where GARDINER RESIDENTIAL hold the tenant's deposit on behalf of the landlord. This is a requirement for all letting agencies under UK law.